What's covered, for how long, and how to make a claim.
Products sold by Botanvè FZC LLC carry the original manufacturer's warranty against defects in materials and workmanship. Coverage period and terms vary by brand and product category (typically 12–24 months for AC units and electrical equipment; refer to the specific product's documentation or ask our team before ordering).
Contact us with your order reference (SKU and order date) via our contact form or WhatsApp at +971 50 814 6571. We'll guide you through diagnosis and, where the fault is covered, coordinate repair or replacement directly with the manufacturer or our service network.
Warranty coverage on AC and electrical equipment often requires installation by a certified technician. Book installation through us to keep your warranty valid and on record.